Moderation

Open Cartrella → Reviews. The queue has three tabs:

• Pending — new submissions. The dashboard badge counts them.
• Published — live on your storefront.
• Rejected — kept for reference, never shown.

Each row shows the review, rating, author name, and date.

Actions

• Publish — the review appears on the product page and joins the star summary immediately.
• Reject — hides it permanently (you can still publish later if you change your mind).
• Delete — removes it entirely.

What shoppers see

After submitting, the shopper sees "your review appears once it's approved" — no review ever shows without your say-so, and the star average only counts published reviews.

Import reviews from another app

Switching from another reviews app? Export your reviews as CSV and bring them along: Reviews → Import CSV.

Required columns: product_id (the numeric Shopify product id), rating (1–5), body, author_name. Optional: title, created_at (original date, kept), published (defaults to true — imported reviews go straight to your storefront). Up to 1,000 rows per file; invalid rows are skipped and reported.

Verified buyer badges

When the reviewer was signed in and has an order containing the product, their review shows a Verified buyer badge on the storefront and a Verified tag in your queue. The purchase check happens at submission time — Cartrella stores only the outcome, never the shopper's identity.